PowerSchool Off Campus Hiring | Associate Technical Support – Fresher
Fresher Jobs Bengaluru, Karnataka, India
Job Description
"Kickstart your career in technical support with PowerSchool's Associate Technical Support Engineer role, offering a comprehensive training program and a chance to work with a leading education technology company."
PowerSchool is a leading provider of cloud-based software for K-12 education in North America, and we're seeking highly motivated and enthusiastic individuals to join our team as Associate Technical Support Engineers.
As an Associate Technical Support Engineer, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and collaborating with cross-functional teams to drive customer satisfaction.
Why you should learn this:
The demand for technical support professionals is on the rise, with the global IT support market projected to reach $173.4 billion by 2025.
Expected Salary: $50,000 - $70,000 per annum for a fresher, depending on location and experience.
How it works:
- Step 1: Understanding the basics of technical support, including customer service principles and technical troubleshooting techniques.
- Step 2: Gaining hands-on experience with PowerSchool's software and systems, including our ticketing system and knowledge base.
Core Concepts to Master
Technical Troubleshooting
The ability to identify and resolve technical issues in a timely and efficient manner, using tools such as our ticketing system and knowledge base.
Customer Service
The skills and techniques required to provide exceptional customer support, including active listening, empathy, and clear communication.
Software and Systems Familiarity
A basic understanding of PowerSchool's software and systems, including our ticketing system and knowledge base.
Interview Questions (Beginner)
- What do you know about PowerSchool and our products?
- How would you approach a technical issue with a customer?
- Can you tell me about a time when you had to troubleshoot a technical issue?
Job Overview
Advance Questions
- • How would you prioritize and manage multiple technical issues at once?
- • Can you walk me through your process for resolving a complex technical issue?
- • How do you stay up-to-date with the latest developments in technical support and customer service?