Desktop Support Technician
Sharp Brains Lucknow, Uttar Pradesh, India
Job Description
"Become a skilled Desktop Support Technician at Sharp Brains and take the first step towards a rewarding career in IT."
As a Desktop Support Technician at Sharp Brains, you will be responsible for providing top-notch support to end-users, ensuring seamless IT operations, and contributing to the growth of our organization. This role requires a unique blend of technical expertise, problem-solving skills, and excellent communication abilities.
In this role, you will work closely with various stakeholders, including IT teams, end-users, and vendors, to resolve hardware, software, and connectivity issues, as well as maintain office infrastructure, manage assets, and coordinate with Level 2 support teams.
Why you should learn this:
The demand for skilled Desktop Support Technicians is on the rise, driven by the increasing adoption of cloud technologies, IoT devices, and the need for remote work solutions.
Expected Salary: $55,000 - $85,000 per annum, depending on experience and location, with opportunities for career growth and professional development.
How it works:
- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals, ensuring timely resolution of user-reported issues.
- Provision, deploy, replace, and decommission IT equipment, following established procurement and asset management procedures.
- Troubleshoot hardware, software, connectivity, and user-related issues, escalating complex cases to Level 2 support teams as needed.
- Coordinate with vendors and support scheduled maintenance activities, ensuring minimal disruption to business operations.
Core Concepts to Master
ITIL Framework
Understand the ITIL (Information Technology Infrastructure Library) framework and its application in IT service management, including incident, problem, and change management.
Network Fundamentals
Gain a solid understanding of network fundamentals, including TCP/IP, DNS, DHCP, and common network protocols, to troubleshoot connectivity issues and maintain network infrastructure.
Hardware and Software Troubleshooting
Develop skills in hardware and software troubleshooting, including identifying and resolving issues with desktops, laptops, mobile devices, printers, and peripherals.
Asset Management
Learn to conduct inventory audits, maintain accurate asset records, and manage IT assets throughout their lifecycle.
Interview Questions (Beginner)
- What do you know about the ITIL framework?
- Can you describe a time when you troubleshooting a complex technical issue?
- How do you stay up-to-date with the latest IT trends and technologies?
Job Overview
Advance Questions
- • Explain the differences between TCP/IP and HTTP protocols.
- • How would you approach a network infrastructure upgrade project?
- • Can you describe your experience with IT service management tools and software?