Information Technology Support Engineer - L1 (Immediate Joiners Only)
IBT: No. 1 BPO Company in Middle East Ahmedabad, Gujarat, India
Job Description
"Unlock your career as an Information Technology Support Engineer at IBT, the No. 1 BPO Company in the Middle East, and take the first step towards a rewarding role in IT support."
As an IT Support Engineer at IBT, you will play a critical role in resolving desktop issues and managing the Helpdesk, ensuring seamless end-user support and experience. With a focus on MS Windows 10 & 11, and various software applications, you will be required to troubleshoot and resolve technical issues, providing exceptional support to our clients.
If you have a passion for technology, excellent problem-solving skills, and a strong desire to learn and grow, this is an excellent opportunity for you to join our dynamic team and take your career to new heights.
Why you should learn this:
The demand for IT Support Engineers is high in the Middle East, with many organizations seeking experts to manage their IT infrastructure and provide top-notch support to their employees.
Expected Salary: The salary range for an IT Support Engineer in the Middle East is between 8,000 AED and 12,000 AED per month, depending on experience and qualifications.
How it works:
- Step 1: Troubleshooting and Resolution - Identify and resolve desktop issues and tasks, ensuring timely and efficient support to end-users.
- Step 2: Helpdesk Management - Manage the Helpdesk, prioritizing and responding to tickets, and escalating complex issues to senior engineers as needed.
Core Concepts to Master
MS Windows 10 & 11 Operating System
In-depth knowledge of MS Windows 10 & 11 operating systems, including installation, configuration, and troubleshooting.
Autodesk, AutoCAD, and Architecture Software Applications
Knowledge of installation and configuration of Autodesk, AutoCAD, and other architecture software applications.
MS Windows Server 2012, 2016, 2019, 2022
In-depth knowledge of MS Windows Server 2012, 2016, 2019, and 2022, including installation, configuration, and troubleshooting.
Active Directory, GPO, DHCP / DNS Record Updates
Hands-on working knowledge of Active Directory, Group Policy Objects (GPO), DHCP, and DNS record updates.
Server Infrastructure for 2012 to 2022
Knowledge of server infrastructure for MS Windows Server 2012 to 2022, including installation, configuration, and troubleshooting.
Troubleshooting on Windows & MAC Systems
Strong troubleshooting skills on Windows and MAC systems, including installation and configuration of software applications.
MS Office Products Installation and Troubleshooting
Installation and troubleshooting of MS Office products, including Word, Excel, PowerPoint, and Outlook.
O365 Management Portal & Licensing
In-depth knowledge of the O365 management portal and licensing, including installation, configuration, and troubleshooting.
SharePoint and OneDrive
Knowledge of SharePoint and OneDrive, including installation, configuration, and troubleshooting.
MS Azure, MS Intune, and Conditional Access
Knowledge of MS Azure, MS Intune, and Conditional Access, including installation, configuration, and troubleshooting.
Interview Questions (Beginner)
- What is your experience with MS Windows 10 & 11 operating systems?
- Can you explain the concept of Active Directory and Group Policy Objects (GPO)?
- How do you troubleshoot issues on Windows and MAC systems?
Job Overview
Advance Questions
- • Can you describe the installation and configuration process for Autodesk, AutoCAD, and other architecture software applications?
- • How do you manage and troubleshoot server infrastructure for MS Windows Server 2012 to 2022?
- • What is your experience with O365 management portal and licensing?