SUPPORT ENGINEER
Infosys Bengaluru East, Karnataka, India
Job Description
"Unlock the Secrets of Microsoft Teams and Networking Fundamentals as a Support Engineer at Infosys"
In today's digital era, Microsoft Teams has become an essential communication tool for businesses. As a Support Engineer at Infosys, you will be responsible for providing Level 2 and Level 3 support for Teams workloads, ensuring seamless communication and collaboration for our clients.
But that's not all - you will also be working with networking fundamentals, log analysis, and troubleshooting tools to resolve complex issues and improve overall system performance.
Why you should learn this:
The demand for Microsoft Teams and networking experts is skyrocketing, with a projected growth rate of 15% in the next 2 years.
Expected Salary: $80,000 - $120,000 per annum, depending on experience and location
How it works:
- Step 1: Gain a solid understanding of Microsoft Teams architecture and licensing, including Direct Routing, Operator Connect, and Voice Route.
- Step 2: Master VoIP protocols, including SIP and RTP, as well as networking fundamentals such as TCP/IP, DNS, and QoS.
Core Concepts to Master
Microsoft Teams Architecture
Microsoft Teams is built on top of Office 365, and its architecture consists of several components, including the Teams client, the Teams service, and the underlying infrastructure. Understanding the different components and how they interact is crucial for troubleshooting and resolving issues.
VoIP Protocols
VoIP (Voice over Internet Protocol) protocols, such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol), are used to establish and manage voice and video calls over the internet. Understanding these protocols is essential for troubleshooting calling, audio, and video issues.
Networking Fundamentals
TCP/IP, DNS, and QoS (Quality of Service) are fundamental concepts in networking that are essential for understanding how data is transmitted over the internet. A solid grasp of these concepts will help you troubleshoot network-related issues and improve overall system performance.
Log Analysis and Troubleshooting Tools
Log analysis and troubleshooting tools, such as PowerShell and Teams Admin Center, are used to diagnose and resolve issues with Microsoft Teams. Understanding how to use these tools will help you quickly identify and fix problems.
Teams Features and Admin Center
Microsoft Teams offers a range of features, including Auto Attendant and Call Queue, that can be used to enhance the user experience. Understanding how to use these features and manage Teams Admin Center will help you provide better support to your clients.
Entra and Exchange
Entra and Exchange are two critical components of Microsoft 365 that are used for authentication and email management. Understanding how they work and integrate with Microsoft Teams will help you provide more comprehensive support to your clients.
Interview Questions (Beginner)
- What is Microsoft Teams, and how does it differ from Skype for Business?
- Can you explain the different types of Teams licenses?
- How do you troubleshoot common issues with Teams, such as audio and video problems?
Job Overview
Advance Questions
- • Can you explain the architecture of Microsoft Teams and its underlying infrastructure?
- • How do you use PowerShell to troubleshoot issues with Teams?
- • Can you walk me through a scenario where you had to troubleshoot a complex issue with Teams and how you resolved it?