End Point (Desktop Support, Print Management)
Infosys Bengaluru East, Karnataka, India
Job Description
"Unlock the secrets to delivering exceptional end-point support in enterprise environments, where every issue resolved is a testament to your expertise."
As an End Point Desktop Support and Print Management professional at Infosys, you will be at the forefront of ensuring seamless IT operations for our clients. Your role requires a unique blend of technical expertise, problem-solving skills, and attention to detail.
In this role, you will be responsible for providing Level 1 and Level 2 support for desktops, laptops, and peripheral devices across various enterprise environments, troubleshoot OS, hardware, software, and connectivity issues, and manage endpoint tools such as SCCM/MECM, Intune, or equivalent.
Why you should learn this:
The demand for skilled end-point support professionals is on the rise, driven by the increasing complexity of enterprise environments and the need for timely resolutions.
Expected Salary: $60,000 - $120,000 per annum, depending on experience and location.
How it works:
- Step 1: Troubleshoot OS, hardware, software, and connectivity issues using best-in-class tools and methodologies.
- Step 2: Manage and support endpoint tools such as SCCM/MECM, Intune, or equivalent to ensure seamless IT operations.
Core Concepts to Master
Endpoint Management
Endpoint management involves the planning, execution, and maintenance of IT services across all devices, including desktops, laptops, and peripheral devices. This includes deploying, configuring, and managing endpoint tools such as SCCM/MECM, Intune, or equivalent.
Print Management
Print management involves the planning, execution, and maintenance of print services across all devices, including printer setup, troubleshooting, print servers, and queue management.
Active Directory
Active Directory is a directory service that provides a centralized platform for managing user accounts, group policies, and access issues. As an End Point Desktop Support and Print Management professional, you will be responsible for ensuring the smooth operation of Active Directory services.
Interview Questions (Beginner)
- What is endpoint management, and how do you ensure seamless IT operations?
- Can you explain the concepts of print management and Active Directory?
- How do you troubleshoot OS, hardware, software, and connectivity issues?
Job Overview
Advance Questions
- • How do you manage and support endpoint tools such as SCCM/MECM, Intune, or equivalent?
- • Can you describe your experience with printer setup, troubleshooting, print servers, and queue management?
- • How do you ensure adherence to SLA/KPI targets and provide timely resolution?