IT Operations Specialist
Unity South APAC (SEA, ANZ, IND Subcont.) Bengaluru, Karnataka, India
Job Description
"Join Unity's dynamic IT team as an IT Operations Specialist, where you'll play a vital role in ensuring seamless IT experience for our employees across South APAC."
In this critical role, you'll be the first point of contact for IT-related issues, leveraging your technical expertise to diagnose and resolve software and hardware problems, as well as provide technical assistance to Unity's employees across SEA, ANZ, and IND subcontinent.
You'll collaborate with internal teams to drive innovation and identify areas for continuous improvement, ensuring that our IT infrastructure and services meet the evolving needs of our business.
Why you should learn this:
The demand for IT Operations Specialists is high in the South APAC region, driven by the rapid growth of the tech industry and the increasing need for efficient and effective IT services.
Expected Salary: The salary range for this role is competitive, with experienced professionals earning between $80,000 to $120,000 per annum, depending on location and experience.
How it works:
- Diagnose and resolve software and hardware problems through remote support and on-site visits.
- Provide technical assistance to Unity's employees, including training and documentation to ensure they are equipped to use our IT systems and software.
Core Concepts to Master
ITIL Service Management
ITIL (Information Technology Infrastructure Library) is a widely adopted framework for IT service management. As an IT Operations Specialist, you'll be expected to apply ITIL principles to deliver high-quality IT services, including incident management, problem management, and change management.
Cloud Computing
Cloud computing is a critical component of modern IT infrastructure. You'll need to understand cloud-based services, including deployment models (IaaS, PaaS, SaaS), cloud security, and migration strategies.
Networking Fundamentals
You'll need to have a solid understanding of networking fundamentals, including protocols (TCP/IP, DNS, DHCP), network architectures (LAN, WAN, Wi-Fi), and network security.
Interview Questions (Beginner)
- What do you understand by ITIL service management?
- Can you describe your experience with cloud-based services?
- How would you troubleshoot a network connectivity issue?
Job Overview
Advance Questions
- • How would you design a cloud-based infrastructure to support a large-scale application?
- • Can you explain the difference between a LAN and a WAN?
- • How would you implement a disaster recovery plan for a critical IT system?