Product Support Engineer
Scoutit Gurugram, Haryana, India
Job Description
"Unlock the potential of a Product Support Engineer at Scoutit, where you'll bridge the gap between cutting-edge technology and exceptional customer experiences."
As a Product Support Engineer at Scoutit, you'll be the backbone of our operations, ensuring seamless integration of our Ameyo software with Linux systems, packages, and telephony infrastructure. Your expertise will be the difference-maker in resolving complex issues and delivering top-notch support to our clients.
In this role, you'll have the opportunity to grow professionally, develop a deep understanding of our technology stack, and contribute to the growth and success of our organization. If you're passionate about delivering exceptional support and are eager to take on new challenges, we want to hear from you.
Why you should learn this:
The demand for skilled Product Support Engineers is on the rise, driven by the increasing adoption of cloud-based technologies and the need for efficient customer support.
Expected Salary: The salary range for a Product Support Engineer in India can vary between ₹8,00,000 to ₹14,00,000 per annum, depending on experience and qualifications.
How it works:
- Installation and Configuration: Install and configure Linux systems, packages, and Ameyo software setups at client centers.
- Troubleshooting: Resolve L0, L1, and L2 issues related to the product that cannot be handled by the local IT team.
- Telephony Support: Manage telephony systems, including PRI and VOIP, and handle call center operations.
- Client Support: Address client queries related to product setup, features, and components.
- System Stability: Ensure the overall stability, maintenance, and smooth operation of the Ameyo setup.
- Training: Provide training to local IT or operations teams as required.
- Monitoring & Reporting: Monitor the setup, perform daily backups and cleanup, and report on progress and non-compliance.
Core Concepts to Master
Linux Systems and Package Management
A deep understanding of Linux systems, including package management, is essential for this role. You'll need to be proficient in installing, configuring, and troubleshooting Linux systems, as well as managing packages and dependencies.
Ameyo Software Setup and Configuration
Ameyo is a cloud-based contact center software that requires specialized setup and configuration. You'll need to have a deep understanding of the software's features, components, and integration with Linux systems and telephony infrastructure.
Telephony Systems and Call Center Operations
Telephony systems, including PRI and VOIP, are critical components of the Ameyo setup. You'll need to be knowledgeable about telephony systems, call center operations, and how to manage and troubleshoot issues related to these systems.
Troubleshooting and Issue Resolution
As a Product Support Engineer, you'll be responsible for resolving complex issues that cannot be handled by the local IT team. You'll need to be skilled in troubleshooting, issue resolution, and providing timely and effective support to our clients.
Client Support and Communication
Effective communication and client support are critical in this role. You'll need to be able to address client queries, provide timely support, and ensure that our clients are satisfied with our services.
Interview Questions (Beginner)
- What is your experience with Linux systems and package management?
- Can you explain the Ameyo software setup and configuration process?
- How would you troubleshoot a complex issue related to telephony systems?
- Can you describe your experience with client support and communication?
- How do you stay up-to-date with the latest technologies and trends in the industry?
Job Overview
Advance Questions
- • Can you walk us through your experience with Ameyo software development and implementation?
- • How would you design and implement a telephony system for a large call center operation?
- • Can you explain the concept of PRI and VOIP and how they are used in Ameyo?