L2 Onsite IT Support Engineer IN
Excis Compliance Gurugram, Haryana, India
Job Description
"Seize the opportunity to secure a challenging and rewarding role as an L2 Onsite IT Support Engineer at Excis Compliance, where you will be responsible for delivering exceptional technical support to the organization."
As an L2 Onsite IT Support Engineer at Excis Compliance, you will play a crucial role in ensuring the smooth operation of our IT infrastructure and systems. You will be the first point of contact for escalated technical issues and will be responsible for providing timely and effective resolutions.
In this role, you will have the opportunity to work with a talented team of IT professionals, collaborate with cross-functional teams, and contribute to the development of our IT services and support processes.
Why you should learn this:
The demand for skilled IT support engineers is high, with a projected growth rate of 13% per annum, driven by the increasing reliance of businesses on technology.
Expected Salary: $60,000 - $90,000 per annum, depending on experience and qualifications.
How it works:
- Step 1: Troubleshoot and diagnose technical issues using industry-standard tools and methodologies.
- Step 2: Collaborate with internal stakeholders to gather information and identify root causes of issues.
- Step 3: Develop and implement effective solutions to resolve technical issues and improve system performance.
- Step 4: Provide timely and accurate communication to stakeholders regarding issue resolution and system status.
Core Concepts to Master
ITIL Service Desk
ITIL Service Desk is a widely adopted framework for delivering IT service management. As an L2 Onsite IT Support Engineer, you will be responsible for implementing ITIL Service Desk principles to ensure effective issue resolution and customer satisfaction.
Network Fundamentals
Understanding network fundamentals is critical for troubleshooting and resolving technical issues. In this role, you will be responsible for identifying and resolving network-related issues, including configuration, connectivity, and performance.
Cloud Computing
Cloud computing is becoming increasingly prevalent in modern IT environments. As an L2 Onsite IT Support Engineer, you will be responsible for supporting cloud-based systems, including migration, deployment, and troubleshooting.
Security Best Practices
Security is a critical aspect of IT support. In this role, you will be responsible for implementing and enforcing security best practices, including password management, access control, and data protection.
Interview Questions (Beginner)
- Can you describe a time when you had to troubleshoot a complex technical issue?
- How do you stay up-to-date with the latest IT trends and technologies?
- Can you explain the difference between a firewall and a router?
Job Overview
Advance Questions
- • How would you approach a situation where multiple teams are experiencing technical issues?
- • Can you describe a scenario where you had to implement a new IT process or procedure?
- • How do you prioritize and manage multiple technical issues simultaneously?