P&T - EUS Support Engineer - India
Entain India Pune Division, Maharashtra, India
Job Description
"Unlock a rewarding career as an EUS Support Engineer at Entain India, where you'll play a critical role in delivering exceptional IT support and empowering our global team."
As an EUS Support Engineer at Entain India, you'll be part of a dynamic team that drives innovation and excellence in the sports and gaming industry. Our IT Support Team is dedicated to providing seamless support services to our global users, and we're looking for talented individuals to join us in this mission.
In this role, you'll be responsible for maintaining and supporting our IT workplace, including the Entain desktop and infrastructure. You'll work closely with our global teams to resolve technical issues, ensure high-quality service delivery, and contribute to the continuous improvement of our IT services.
Why you should learn this:
The demand for skilled IT professionals is on the rise, with EUS Support Engineers in high demand across the industry.
Expected Salary: The salary range for an EUS Support Engineer in India is ₹8-12 lakhs per annum, depending on experience and qualifications.
How it works:
- Step 1: Troubleshoot and resolve technical issues related to the Entain desktop and infrastructure, collaborating with global teams to ensure timely resolution.
- Step 2: Develop and maintain in-depth knowledge of our IT systems, processes, and procedures to provide exceptional support services to our users.
Core Concepts to Master
ITIL Foundation
The ITIL Foundation certification is a globally recognized framework for IT service management, providing a comprehensive understanding of IT service delivery, support, and management.
Cloud Computing
Cloud computing is a critical aspect of modern IT infrastructure, and EUS Support Engineers must have a solid understanding of cloud-based services, including migration, deployment, and management.
Networking Fundamentals
A strong understanding of networking fundamentals is essential for EUS Support Engineers, including protocols, devices, and network security.
Interview Questions (Beginner)
- What is your understanding of ITIL and its application in IT service management?
- How would you troubleshoot a common IT issue, such as a slow network connection?
- What are some best practices for maintaining a secure IT environment?
Job Overview
Advance Questions
- • Can you explain the differences between cloud-based and on-premise IT infrastructure?
- • How would you design and implement a disaster recovery plan for a critical IT system?
- • What are some strategies for improving IT service delivery and reducing mean time to repair (MTTR)?