IT support L1 Intern
Drevol Vadodara, Gujarat, India
Job Description
"Unlock the doors to a career in IT support and take the first step towards a fulfilling role as an IT Support L1 Intern at Drevol."
As an IT Support L1 Intern at Drevol, you will be the first point of contact for users experiencing technical issues, providing timely and effective support to ensure minimal disruption to business operations.
This role is perfect for individuals who are eager to learn, have a passion for technology, and are willing to take on new challenges to deliver exceptional customer service.
Why you should learn this:
The demand for IT support professionals is on the rise, driven by the increasing reliance of businesses on technology to operate efficiently and effectively.
Expected Salary: According to industry standards, the salary range for an IT Support L1 Intern can range from $40,000 to $60,000 per annum, depending on experience and location.
How it works:
- Respond to user requests and troubleshoot basic technical issues via phone, email, or in-person support.
- Manage user accounts, password resets, and access requests, ensuring that users have the necessary permissions to access company systems and resources.
Core Concepts to Master
Basic IT Knowledge
Develop a solid understanding of Windows OS, networking fundamentals, and IT troubleshooting techniques to effectively resolve user issues.
Microsoft Excel and Microsoft 365
Master the skills required to prepare reports, update operational trackers, and manage IT asset inventory using Excel and Microsoft 365.
IT Asset Management
Learn how to maintain accurate and up-to-date inventory records, track IT assets, and ensure that company systems and resources are properly configured and secured.
Interview Questions (Beginner)
- What do you know about IT support and why do you want to work in this field?
- Can you describe a time when you had to troubleshoot a technical issue?
- How would you handle a situation where a user is experiencing technical difficulties but is unwilling to provide information?
Job Overview
Advance Questions
- • Can you explain the differences between Windows 10 and Windows 11?
- • How would you configure a new laptop with the required software and settings?
- • What steps would you take to troubleshoot a complex technical issue that requires advanced troubleshooting skills?