Technical Lead
Cognizant Pune Division, Maharashtra, India
Job Description
"Unlock the power of EndUser Computing as a Technical Lead at Cognizant, overseeing the optimization and support of end-user devices and workplace technology for a seamless user experience."
As a Technical Lead at Cognizant, you will play a pivotal role in driving the success of our EndUser Computing (EUC) practice, ensuring that our clients' end-user devices and workplace technology are secure, stable, and high-performance.
With the increasing demand for remote work and digital transformation, the need for skilled EUC professionals has never been greater. As a Technical Lead, you will be at the forefront of this trend, driving innovation and excellence in our EUC practice.
Why you should learn this:
The demand for EUC professionals is on the rise, driven by the growth of remote work and digital transformation.
Expected Salary: According to industry reports, the average salary range for a Technical Lead in EUC at Cognizant is between $140,000 and $220,000 per annum, depending on experience and location.
How it works:
- Step 1: Deploy, configure, and manage Windows laptops or desktops, MacBook (Air or Pro), iPhones, iPads, and rugged tablets.
- Step 2: Provide L2 or L3 support for end-user systems, including OS troubleshooting, performance tuning, and application support.
Core Concepts to Master
Endpoint Management
Endpoint management involves deploying, configuring, and managing end-user devices, including Windows laptops or desktops, MacBook (Air or Pro), iPhones, iPads, and rugged tablets. This includes imaging, provisioning, and lifecycle management.
Security and Compliance
Security and compliance involve applying and maintaining security configurations, patches, compliance profiles, and endpoint protection controls. This includes coordinating with identity and access teams for AD or Azure AD authentication, SSO, and conditional access.
OS Troubleshooting and Performance Tuning
OS troubleshooting and performance tuning involve identifying and resolving issues with end-user systems, including OS troubleshooting, performance tuning, and application support.
Interview Questions (Beginner)
- What is EndUser Computing, and why is it important?
- Can you explain the concept of endpoint management?
- How do you troubleshoot common OS issues?
Job Overview
Advance Questions
- • Design a comprehensive endpoint management strategy for a large-scale enterprise.
- • Explain the importance of security and compliance in EUC and provide examples of best practices.
- • Describe a scenario where you had to troubleshoot and resolve a complex OS issue, and what steps you took to resolve it.