Tier 1 Desk Technician

"Unlock your potential as a Tier 1 Desk Technician at RFS Business Solutions Pvt Ltd, where you'll deliver exceptional technical support and drive customer satisfaction."

As a Tier 1 Desk Technician, you'll play a vital role in providing first-line technical support to our clients, resolving issues efficiently, and ensuring seamless customer experiences.

In this dynamic role, you'll work closely with our team to troubleshoot and resolve technical issues related to Windows 10/11 environments, Microsoft 365, and other technologies, while escalating complex issues to senior technicians when necessary.

Why you should learn this:

The demand for skilled Tier 1 Desk Technicians is on the rise, driven by the increasing adoption of cloud-based services and the need for efficient technical support.

Expected Salary: $40,000 - $60,000 per annum, depending on experience and qualifications, with opportunities for career growth and professional development.

How it works:

• Step 1: Initial Support - Respond to customer inquiries, troubleshoot basic technical issues, and provide solutions or escalate to senior technicians when necessary.
• Step 2: Issue Resolution - Collaborate with customers to identify and resolve technical issues, documenting all interactions and updates in the ticketing system.